Friends and Family Test

Posted on: 14/08/2025

Posted on: 14/08/2025

Please can you tell us why you gave your answer? Friendly and efficient service
Posted on: 14/08/2025

Please can you tell us why you gave your answer? The dr I saw yesterday was incredible. Very helpful, extremely kind and professional. She is a credit to your surgery!
Posted on: 14/08/2025

Please can you tell us why you gave your answer? All ok
Posted on: 14/08/2025

Please can you tell us why you gave your answer? The doctor explained my blood results after the app flagged up an abnormal result She explained how the app works
Posted on: 14/08/2025

Please can you tell us why you gave your answer? Treated in a professional and dignified manner.
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Hannah was a delightful nurse and made my referral immediately.
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Good timing and very pleasant nurse
Posted on: 13/08/2025

Please can you tell us why you gave your answer? The nurse saw me early
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Dr York explained everything and sorted medicai
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Because of the information he gave he was very good, and polite. Nothing
Posted on: 13/08/2025

Please can you tell us why you gave your answer? GP was super - very friendly, helpful and listened well and her advice was well explained.
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Very good service with great customer service
Posted on: 12/08/2025

Please can you tell us why you gave your answer? Doctor Rose was very thorough. Explained all my results clearly. Excellent doctor.
Posted on: 11/08/2025

Please can you tell us why you gave your answer? Dr York is very intuitive, and a very caring doctor.
Posted on: 11/08/2025

Please can you tell us why you gave your answer? Good service Please tell us about anything that we could have done better? Nothing I have had excellent service
Posted on: 11/08/2025

Please can you tell us why you gave your answer? All went smoothly. Doctor very nice and understanding.
Posted on: 10/08/2025

Please can you tell us why you gave your answer? I am happy
Posted on: 10/08/2025

Please can you tell us why you gave your answer? Friendly and explained well.
Posted on: 10/08/2025

Please can you tell us why you gave your answer? Friendly and explained well.
Posted on: 10/08/2025

Please can you tell us why you gave your answer? The doctor was friendly and helpful.
Posted on: 09/08/2025

Please can you tell us why you gave your answer? The young lady did a very thorough job
Posted on: 09/08/2025

Please can you tell us why you gave your answer? On time and nice Nurse
Posted on: 08/08/2025

Please can you tell us why you gave your answer? The Doctor I saw was very thorough and informative, listened to what I said, explained the x-ray results with me and suggested a logical way forward. She was very polite and pleasantly friendly.
Posted on: 08/08/2025

Please can you tell us why you gave your answer? Seen within a few minutes of booked appointment time and given the time I needed to discuss health, test results etc
Posted on: 01/08/2025

Please can you tell us why you gave your answer? We saw Dr Rose who was very kind and patient.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? Very helpful and professional
Posted on: 01/08/2025

Please can you tell us why you gave your answer? We saw Dr Rose who was very kind and patient.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? I visited the surgery for a routine blood test and was thoroughly impressed with the nurse who performed the procedure. She was incredibly efficient, diligent, and clearly knew her job inside and out. Her professionalism and skill made the experience quick and painless, and I left feeling very well taken care of.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? I have managed to get appointment soon and the lady was very nice with good advices in terms of lifestyle.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? I have been to the surgery 3 times this week. To See Doctor York, Sam for a blood test & Hannah to take my stitches out. Everyone was amazing, kind & professional. We are so lucky to have a great surgery.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? The appointment was delayed but the service from the nurse was very good.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? The doctor was very good and was so very helpful in how his explanation on how we should continue with my asthma review
Posted on: 01/08/2025

Please can you tell us why you gave your answer? Very helpful and confirmed I don’t actually need home visits any more
Posted on: 31/07/2025

Please can you tell us why you gave your answer? The nurse handled things very professionally. Was very chatty. Made me feel at ease
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Seen very quickly and the nurse who took the blood did a great job. Did not feel a thing.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Very efficient,on time,managed to take blood sample as I’m not an easy person to obtain samples from Please tell us about anything that we could have done better? Was well organised so can’t think of anything
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Lack of information about the appointment and aftercare - I only received a text message that said ‘gp check’ and no other information. We did not know it was for vaccinations or how to prepare. I had to Google information to find out about bringing calpol etc. There was no information about possible side effects or what to do if baby became poorly afterwards. We phoned reception to ask if the appointment was for 8 week vaccinations and were told they couldn’t tell us what the appointment entailed because they are ‘not medical experts’. This would be a poor rating but the nursing team were good and handled the injections themselves well which redeemed things somewhat.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Excellent service
Posted on: 31/07/2025

Please can you tell us why you gave your answer? I visited Dr York for an issue that has been ongoing for 9 months and I felt heard for the first time. I was explained things in an easy to understand manner, I was reassured with simple changes, of which were explained to me in detail. Dr York referred me on to msk clinic as I have been asking other Doctors to do since early this year, and for that I am so grateful to finally feel as though I am being taken seriously. Dr York, in that one appointment, was a shining light in what has felt like a broken system for a very long time.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Good ingormative discussion with the doctor and did not feel rushed in anyway
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Nurse was very kind and efficient.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Seen more or less on time, discussed my condition best action taken
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Excellent care and advice from Dr Rose
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Need a larger area.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? The staff were very patient and professional. It was a pretty straightforward process and within a few moments I was done. Very efficient and effective. Keep up the amazing work.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Excellent dr. Listened, to time to understand the problem, was caring, shared her knowledge in order to make a decision. Was very clear about what had been discussed and what the next steps would be.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? I've got nothing but praise for my care and treatment I recieve.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? All the nurses do a fantastic job
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Swift, efficient service. The lady looking after me was kind, and sensitive and reassuring.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Hannah took out my stitches today & she was very caring. I hate having stitches out but I never felt a thing. She is so good.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? My nurse Vicky always goes above and beyond makes me feel comfortable and safe and always gives me the best advice and guidance
Posted on: 31/07/2025

Please can you tell us why you gave your answer? I felt like I was really listened to, given time I needed and really felt like Dr York cared which really matters when you are used to being rushed and not having time to explain your mental health struggles and feeling like no one cares. I really appreciated her support and left feeling much more positive and clearer about things and my steps forward in my journey
Posted on: 31/07/2025

Please can you tell us why you gave your answer? The nurse was really careful and gentle — the blood test didn’t hurt and I didn’t get any bruising. I felt very well looked after. Please tell us about anything that we could have done better? Already good enough. Thank you
Posted on: 31/07/2025

Please can you tell us why you gave your answer? I was seen as soon as I arrived and my questions were answered concisely.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Very helpful chatting and lots of good advise given
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Went smoothly
Posted on: 30/07/2025

Please can you tell us why you gave your answer? It was the first time that I did not feel that I was hurried to get me out. I really felt like Dr York had my best interest at heart and made time for me.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Quick fast. & efficient for the blood test. The same goes for my Doctors visit yesterday with Dr York. Such an amazing Doctor really thinks everything through & very thorough.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Dr York was extremely helpful, caring and patient. She made me feel calm and at ease.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? It was on time, the nurse explained everything and made me feel relaxed.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Dr Rose was very helpful
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Doctor York is one of the best doctors I have seen in a very long time.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? The nurse was friendly and Sandra and efficient
Posted on: 30/07/2025

Please can you tell us why you gave your answer? The nurse was friendly and efficient
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Was easy to use
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Fast and professiinal
Posted on: 30/07/2025

Posted on: 30/07/2025

Please can you tell us why you gave your answer? In formative
Posted on: 29/07/2025

Please can you tell us why you gave your answer? On time, friendly nurse, quick and painless procedure
Posted on: 29/07/2025

The Croft surgery for me has a good ‘atmosphere’ The computer systems work well and are informative.( even giving my waiting time). The staff I saw, apart from their professional competence, were both respective and friendly. AND ‘ancient’ as I am, I was not treated as such. I I like that.
Posted on: 29/07/2025

Posted on: 28/07/2025

Posted on: 28/07/2025

Please can you tell us why you gave your answer? Dr York rocks!
Posted on: 27/07/2025

Please can you tell us why you gave your answer? On time and efficient
Posted on: 27/07/2025

Please can you tell us why you gave your answer? I was seen on time, my consultation was excellent and efficient. Please tell us about anything that we could have done better? Nothing else could have been done better.
Posted on: 26/07/2025

Posted on: 26/07/2025

Please can you tell us why you gave your answer? Friendly and reassuring nurse.
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Polite prompt detailed attention and service
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Surgery has rather outgrown its facilities. The new building will hopefully resolve this
Posted on: 25/07/2025

Please can you tell us why you gave your answer? All the staff I encountered were all very friendly and the appointment ran on time
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Meadow croft is wonderful. First time for me normally go to croft. Receptionist was jolly and helpful all very calm ideal for visiting doctor. Mandy very thorough a d great as usual. She bookwd my nxt appointnent there and then
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Nurse was informative quick and professional
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Very professional and on time
Posted on: 25/07/2025

Please can you tell us why you gave your answer? It's a good idea
Posted on: 25/07/2025

Please can you tell us why you gave your answer? From the 1st contact to make my appointment to the person who carried out my annual review it was well run, they took care and listened.
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Friendly prompt welcome
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Sam was very efficient and friendly.
Posted on: 25/07/2025

Please can you tell us why you gave your answer? All practice staff were Professional, courteous and kind towards Patients !
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Good when I finally got my appointment after being cancelled a couple of times since end of 2024!
Posted on: 25/07/2025

Please can you tell us why you gave your answer? All Staff, including Receptionist, were brilliant, Kind & Courteous, thank you, John Shears
Posted on: 25/07/2025

Please can you tell us why you gave your answer? A friendly professional service as per usual
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Appointment time, very professional nurse
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Car park was congested otherwise score would be higher.
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Quick and easy visit
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Quick and easy visit
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Shill need to still standards are not the best also get rid of triage? Please tell us about anything that we could have done better? Answer the phone or more lines in waited nearly 50 minutes to speak to someone
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Quick and v friendly
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Victoria was very nice and treated me with respect
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Because the lady nurse was very good
Posted on: 24/07/2025

Please can you tell us why you gave your answer? The nurse was friendly and courteous
Posted on: 23/07/2025

Please can you tell us why you gave your answer? I didnt have to wait too long to be seen and the person who dealt with me was very pleasant
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Dr Yorke is very kind and understanding with a professional manner. Please tell us about anything that we could have done better? I waited 8 weeks before I could see Dr Yorke, offering a cancellation appointment would have been good, another option to consider
Posted on: 23/07/2025

Please can you tell us why you gave your answer? I was seen very quickly.
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Prompt efficient service
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Having waited 12 mths for neurology appointment 5 weeks for write up about the appointment then 7 weeks for GP appointment to DISCUSS my medication Dr York was very understanding and helpful in assisting me over my Tremor Please tell us about anything that we could have done better? After such a long wait I think A 7 week wait to see GP is excessive when I had written in saying how desperate I was and all I got was your letter has been placed on your file TO BE REVIEWED
Posted on: 23/07/2025

Please can you tell us why you gave your answer? During my annual review the nurse was unable to take my blood sample due to not receiving the necessary training to deal with less straight forward cases.
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Doctor York is probably the best Doctor I have ever seen
Posted on: 23/07/2025

Please can you tell us why you gave your answer? I felt I was listened to and treated with empathy
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Quick, friendly, efficient, helpful
Posted on: 23/07/2025

Please can you tell us why you gave your answer? I didn’t attend the surgery as I was working. The surgery made the appointment for me without asking if it was convenient and when I tried to call, several times I couldn’t get through or was up to 10th in the queue
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Friendly staff, ease of booking appointment
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Friendly, kind nurse. Made me feel relaxed.
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Because the lady nurse was very good
Posted on: 23/07/2025

Social Media Compliment Summary: they are very good
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Very professional and kind
Posted on: 22/07/2025

Please can you tell us why you gave your answer? I was informed that I was seeing a doctor as I had a scan and it said abnormal. I instead was seeing triage and having a check up.
Posted on: 22/07/2025

Please can you tell us why you gave your answer? Quick and professional no delay
Posted on: 22/07/2025

Please can you tell us why you gave your answer? Efficient and on time
Posted on: 22/07/2025

Please can you tell us why you gave your answer? In time. Polite nurse.
Posted on: 22/07/2025

Please can you tell us why you gave your answer? Lovely nurse who is friendly and caring
Posted on: 22/07/2025

Please can you tell us why you gave your answer? I came for a blood test with Sam who is so lovely. I never feel her insert the needle she’s so gentle and knows exactly where the right vein is.
Posted on: 22/07/2025

Please can you tell us why you gave your answer? Very professional, polite and caring. Along with an efficient service Please tell us about anything that we could have done better? No
Posted on: 22/07/2025

Please can you tell us why you gave your answer? The nurse i saw was very good
Posted on: 22/07/2025

Please can you tell us why you gave your answer? The nurse I saw, sorry I can’t remember her name, was very informative and gave me some useful advice. Please tell us about anything that we could have done better? More privacy when talking at the reception desk.
Posted on: 22/07/2025

Overall, how was your experience of our service Very good Good Neither good nor poor Poor Don't know Please can you tell us why you gave your answer? Very helpful
Posted on: 22/07/2025

Overall, how was your experience of our service Very good Good Neither good nor poor Poor Don't know Please can you tell us why you gave your answer? It was on time and the person was helpful and efficient.
Posted on: 22/07/2025

Overall, how was your experience of our service Very good Good Neither good nor poor Poor Don't know Please can you tell us why you gave your answer? Amazing staff
Posted on: 22/07/2025

Overall, how was your experience of our service Very good
Posted on: 22/07/2025

Please can you tell us why you gave your answer? On time kind and efficient
Posted on: 21/07/2025

Please can you tell us why you gave your answer? Very good cause , Nurse was very helpful , supportive, kind & receptionist was very polite
Posted on: 21/07/2025