Friends and Family Test

VERY GOOD Please can you tell us why you gave your answer? Lovely staff and lovely building
Posted on: 13/10/2025

Please can you tell us why you gave your answer? The ANP didn’t introduced herself. Had poor knowledge of what she was dealing with so had to open google in front of me to rule out red flags. Her overall behaviour was rude and unhelpful.
Posted on: 12/10/2025

VERY GOOD Please can you tell us why you gave your answer? Wait not too long and reception service good too on all three visits I made
Posted on: 12/10/2025

Please can you tell us why you gave your answer? Was asked to have flu jab
Posted on: 12/10/2025

VERY GOOD
Posted on: 11/10/2025

VERY GOOD Please can you tell us why you gave your answer? The nurse was lovely very friendly and approachable
Posted on: 11/10/2025

VERY GOOD Please can you tell us why you gave your answer? Lovely new medical centre, the treatment room was very nice and it's clear that the staff are much happier.
Posted on: 11/10/2025

VERY GOOD Please can you tell us why you gave your answer? Easy and competant
Posted on: 11/10/2025

VERY GOOD Please can you tell us why you gave your answer? Quick and easy
Posted on: 11/10/2025

VERY GOODPlease can you tell us why you gave your answer? Lovely new medical centre, appointment on time, very efficient and friendly, polite staff
Posted on: 11/10/2025

VERY GOOD Please can you tell us why you gave your answer? Easy check-in, no waiting and polite friendly staff.
Posted on: 11/10/2025

VERY GOOD
Posted on: 11/10/2025

VERY GOOD Please can you tell us why you gave your answer? Professional friendly staff, I was seen on time
Posted on: 11/10/2025

GOOD Please can you tell us why you gave your answer? Good and productive meeting with Dr
Posted on: 11/10/2025

VERY GOOD Please can you tell us why you gave your answer? Very pleased with the treatment that I received. The nurse was very professional and friendly
Posted on: 11/10/2025

Great facilities, but the sign in told me to wait upstairs for my flu jab. I went upstairs- and waited on my own for 15 mins (admittedly I had arrived early). Eventually someone came to find me and thankfully I was then seen quickly. So … the sign in needs to be telling us the correct information. I’m amazed that no one else was coming up - as instructed - but perhaps my appointment was a one-off. This comes on the back of a recent nurse appointment I had where I was kept waiting 50 mins - the nurse explained to me the issue with traffic, but it would have been helpful if the receptionist had kept me updated.
Posted on: 10/10/2025

GOOD Please can you tell us why you gave your answer? Super efficient organisation
Posted on: 10/10/2025

VERY GOOD
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? Because it was.
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? Lovely being told I'm still healthy
Posted on: 10/10/2025

VERY GOOD
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? A friendly nurse practitioner, who dressed my wound
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? No waiting. Lovely Nurse who was excellent.
Posted on: 10/10/2025

NEITHER GOOD NOR POOR Please can you tell us why you gave your answer? I didn't attend my appointment as I have the flu. I sent an email to the reception to say I couldn't attend.
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? Easy to book appointment. First visit to the new building and it is brilliant. More light, good signage. The staff are obviously happy with their new working environment.
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? Prompt, friendly, professional and polite service
Posted on: 10/10/2025

GOOD Please can you tell us why you gave your answer? Very quick and efficient service
Posted on: 10/10/2025

GOOD Please can you tell us why you gave your answer? Staff very friendly and the flu jab was quick and efficiently done.
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? Well organised. Short wait
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? Quick efficient help resolved my question
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? New premises - an excellent improvement. Quick and easy appointment.
Posted on: 10/10/2025

VERY GOOD Please can you tell us why you gave your answer? Was seen promptly and my flu jab all went well & to time
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? Smart building. Not long to wait. Staff helpful
Posted on: 09/10/2025

Please can you tell us why you gave your answer? All went smoothly
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? I was well looked after there's nothing
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? Lovley facilities, and great nurses this time and last time.
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? Doctor very good and helpful
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? I was able to get all questions i had answered and did not feel rushed out the door.
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? The doctor Rose was very calm, kind and nice
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? No problems or waiting
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? My appointment was well organised, very quick and the staff were friendly
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? John was great, very friendly and helpful
Posted on: 09/10/2025

GOOD Please can you tell us why you gave your answer? On time, More chairs upstairs as only 4 and there was 6 of us
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? Seen very quickly and the nurse was excellent had great customer service and was very efficient
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? Very streamlined and efficient
Posted on: 09/10/2025

VERY GOOD Please can you tell us why you gave your answer? Flu jab appointment- Fast efficient service
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Very prompt service
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Very prompt appointment
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? The staff were very friendly and helpful
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Because it was very good!
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Appointment spot on time, efficient. Great new premises, communication excellent
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Really smart new medical centre with plenty of parking. Staff were helpful and made the visit pleasant.
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? I was treated very professionally and courteously as always. I didn't have to wait too.long to be seen. I am exceedingly impressed with the new surgery and pharmacy. It works very well.
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Efficiently run
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Had Lung test recently staff very helpful
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Helpful and friendly receptionist. Attentive, helpful and friendly GP, who demonstrated a high level of care and concern. Comfortable spacious environment.
Posted on: 08/10/2025

Please can you tell us why you gave your answer? My partner ( 78 ) had fallen and had a nasty wound on his head which later had to be glued. I was in a panic and just wanted to see a nurse to look at it. Receptionist refused to help. Suggested Bognor Hospital. My partner was not feeling the best due to shock. She wouldn't even go and ask a nurse to see if it was at all possible. Even if she asked it would have been something. I didn't want a Receptionist diagnosing what was best for my partner. Your receptionist could have at least showed some feeling and asked a nurse
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Efficient and friendly consultation. I left knowing just how to proceed.
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? There wasn't any other patients, it was great!
Posted on: 08/10/2025

VERY GOOD Please can you tell us why you gave your answer? Punctual, quick, efficient
Posted on: 02/10/2025

VERY GOOD
Posted on: 02/10/2025

VERY GOOD Please can you tell us why you gave your answer? Friendly nurse, quick appointment on time
Posted on: 02/10/2025

VERY GOOD Please can you tell us why you gave your answer? Appointment was on time
Posted on: 02/10/2025

VERY GOOD Please can you tell us why you gave your answer? Friendly nurses, clean environment
Posted on: 02/10/2025

VERY GOOD Please can you tell us why you gave your answer? Came for a b12 boost which was early and the practitioner went the extra mile and spotted a potential problem and followed it up
Posted on: 02/10/2025

VERY GOOD Please can you tell us why you gave your answer? The nurses tried playing lullaby music to put my baby at ease before her first jabs. They were very chatty and kind
Posted on: 02/10/2025

VERY GOOD Please can you tell us why you gave your answer? Very friendly and efficient
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? No waiting. Sam took my bp and did the blood tests very skilfully and professionally. Receptionist dealt with a query and was very helpful.
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Happy and efficient staff and the new facilities are excellent
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Excellent attention in stunning new building
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Succinct and useful diagnoses and comments
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? All the staff were super helpful and polite, despite my forgetting to have ordered my prescription for the injection they were going to be giving me.
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Very friendly and efficient as always
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Dr rose is extremely professional and explained all medical terminology clearly and gives reassurance.
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? I was seen very quickly by a very pleasant medical professional
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Sam did my blood test always nice to see her
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Dr Crabtree is excellent
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Liked the nurse
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Friendly staff spacious light waiting room ,plenty of car parking space
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? On time, immaculate, fantastic nurse
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Staff and drs understanding and very helpful. Vicky very helpful .
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? Bright, clean, new surgery & a lovely member of staff
Posted on: 01/10/2025

GOOD Please can you tell us why you gave your answer? I really felt I was listened to
Posted on: 01/10/2025

GOOD
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? The Asthma specialist was very thorough and attentive about my asthma needs, and gave help and advice about future medication, he made me feel very relaxed and informed.
Posted on: 01/10/2025

VERY GOOD Please can you tell us why you gave your answer? I had very little wait for my appointment & when I went in, Charlotte was very professional & knowledgeable. She answered all my questions & was able to go through things quickly & efficiently
Posted on: 01/10/2025

GOOD Please can you tell us why you gave your answer? I was dealt with promptly and efficiently
Posted on: 01/10/2025

Please can you tell us why you gave your answer? There is no privacy whatsoever at reception. All personal details can be heard by everyone. Please tell us about anything that we could have done better? See above. Very bad design at reception!
Posted on: 27/09/2025

I arrived eary, the Receptionist directed me to use the screens to check in, I did so and went upstairs to wait. 5 mins later a nurse walked past me and acknowledged my presence. 10 minutes after my appointment was due, I went down to ask the receptionist what was going on. She very quickly looked and said they had been having issues with the screens and it hadn't checked me in. If you knew the screens had been playing up previously, why oh why didn't the receptionist check I had been checked in at 7:35am, and why didn't the nurse poke her head out to see if I was there. Thoroughly disappointed. No complaint forms available at reception. The nurse was good though.
Posted on: 27/09/2025

Please can you tell us why you gave your answer? Quick and on time
Posted on: 26/09/2025

Please can you tell us why you gave your answer? Hannah spent time over two appointments carefully syringing my right ear to resolve a most troublesome blockage on my eardrum.
Posted on: 25/09/2025

Please can you tell us why you gave your answer? Thorough.expert. effective. Caring. Innovative
Posted on: 25/09/2025

Please can you tell us why you gave your answer? Once I found the link it was very easy but I think you should make it more clear that the link IS the TRIAGE form. I only realised this at the end of my submission when the screen said it was the Triage form
Posted on: 23/09/2025

Please can you tell us why you gave your answer? Easy parking, lovely new premises with comfortable waiting area. Dealt with promptly by lady who took my blood sample. She was very pleasant and efficient. A very stress free visit.Thank you.
Posted on: 23/09/2025

Please can you tell us why you gave your answer? Seen on time. Nurse very good.
Posted on: 23/09/2025

Please can you tell us why you gave your answer? Timely, lovely spacious waiting environment, compassionate friendly clinician xx
Posted on: 21/09/2025

Please can you tell us why you gave your answer? Dr York knows I’m deaf and actually spoke to me
Posted on: 21/09/2025

Please can you tell us why you gave your answer? Excellent all round. Parking was ideal, no fighting for spaces like before. Appointment was on time and I was dealt with in a very friendly , courteous and professional manner.
Posted on: 20/09/2025

Please can you tell us why you gave your answer? Great facilities, lovely staff
Posted on: 20/09/2025

Please can you tell us why you gave your answer? Dr York was very thorough and attentive, addressed all needs not just the initial purpose of the visit. More that happy
Posted on: 20/09/2025

Please can you tell us why you gave your answer? Very friendly staff who knows what they are doing
Posted on: 20/09/2025

Please can you tell us why you gave your answer? Very little waiting time Nurse very nice. Had you have sent this on Monday it would have been a very different answer. I am still waiting for a reply to my complaint and explanation about my doctors appointment
Posted on: 20/09/2025

Please can you tell us why you gave your answer? For once the doctor took the time, he listened and understood to the issue., have good advice and was helpfully reassuring.
Posted on: 20/09/2025

Posted on: 20/09/2025

Please can you tell us why you gave your answer? Excellent service
Posted on: 20/09/2025

just wanted to thank the team for moving my pain relief delivery from a kin to a fri You have no idea how this move mskes me feel so much safer as once again last weekni dpent 2 days in st richards Im having an awful timeveith all my illnesses and seeing consultants twice weekly at times has made my life very scary sndbim in pain constantly So haging had the psin relief moved to a fri del does mean i feel safe over the weekend period
Posted on: 19/09/2025

Please can you tell us why you gave your answer? Nurse was empathetic and pleasant. Immediately got to work on my problem. Very good experience.
Posted on: 19/09/2025

Please can you tell us why you gave your answer? Always had good treatment at The Croft. Now they have a delightful new surgery it is a pleasure to visit - even for a blood test!
Posted on: 19/09/2025

Please can you tell us why you gave your answer? Timely appointment and very well communicated synopsis
Posted on: 19/09/2025

Please can you tell us why you gave your answer? Excellent service as always
Posted on: 19/09/2025

Please can you tell us why you gave your answer? Always a pleasant experience. The reception staff, nurses and Doctors are great! Very lucky to have such a good surgery. Love the new surroundings too!
Posted on: 19/09/2025

Please can you tell us why you gave your answer? I sawjohn and he made me feel at ease and although I was embarrassed he was very professional Thank-you
Posted on: 19/09/2025

Please can you tell us why you gave your answer? Nurse was very thorough, kind and caring
Posted on: 19/09/2025

Please can you tell us why you gave your answer? Wandy was very good
Posted on: 18/09/2025

Please can you tell us why you gave your answer? I was dealt with professionally and sympathetically. Everything about my problem was explained fully.
Posted on: 18/09/2025

Please can you tell us why you gave your answer? No complaints great service
Posted on: 18/09/2025

Please can you tell us why you gave your answer? Dr York was fantastic - really listened.
Posted on: 18/09/2025

Please can you tell us why you gave your answer? Light and bright spaces.
Posted on: 18/09/2025

Please can you tell us why you gave your answer? Had to wait about 20minutes Please tell us about anything that we could have done better? Waiting room to small not enough chairs
Posted on: 18/09/2025

Please can you tell us why you gave your answer? Hanna was very friendly and helpful. Great new premises and seen on time
Posted on: 18/09/2025

Posted on: 17/09/2025

Please can you tell us why you gave your answer? All my questions were answered.great surroundings now & parking excellent.
Posted on: 17/09/2025

Please can you tell us why you gave your answer? The nurse who gave me my blood test was very professional, explained the procedure and had a sense of humour Tops marks, a credit to your surgery
Posted on: 16/09/2025

Please can you tell us why you gave your answer? Receptionist very helpful
Posted on: 15/09/2025

Please can you tell us why you gave your answer? I was very impressed with new building and staff a good appointment all round ,thankyou.
Posted on: 15/09/2025

Please can you tell us why you gave your answer? I felt looked after efficiently and with care.
Posted on: 15/09/2025

Please can you tell us why you gave your answer? New facilities, quiet environment, polite staff
Posted on: 15/09/2025

Please can you tell us why you gave your answer? Appointment cancelled by surgery at 10 o’clock that day because nurse phoned in sick
Posted on: 15/09/2025

Please can you tell us why you gave your answer? Suzanne was amazingly helpful and knowledgeable. She sorted out the vaccinations we needed. Thank you .
Posted on: 15/09/2025

Please can you tell us why you gave your answer? Outstandingly lovely doctor! (Dr York)
Posted on: 13/09/2025

Posted on: 13/09/2025

Please can you tell us why you gave your answer? New building very pleasant, spacious seating, calm environment. Dr Chowdhury most helpful with his professional advice, kind demeanour.
Posted on: 13/09/2025

Please can you tell us why you gave your answer? My visit was quick and I was seen quickly. The location was clean and easy to get to and park
Posted on: 13/09/2025

Please can you tell us why you gave your answer? Positive experience with my first visit, from checking myself in, to my appt followed by a positive experience with the receptionist who was able to deal with my query, efficiently and politely
Posted on: 13/09/2025

Please can you tell us why you gave your answer? The new surgery looks very nice, and the system seems easy to use when checking in and telling you where to do.
Posted on: 12/09/2025

Please can you tell us why you gave your answer? The doctor I saw was not aware of my medical history and could not access it on the computer. I felt I was being treated as a current medical problem rather than a whole person.
Posted on: 12/09/2025

Please can you tell us why you gave your answer? I'd of given excellent but unfortunately there was no chairs to sit on and standing is no good when your a disabled person however Sam Irish is an amazing nurs
Posted on: 12/09/2025

Please can you tell us why you gave your answer? I had a follow up appointment with Dr Rose, she was very thorough and explained everything to me about my last blood test.
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Nurses spent time and did my husbands dressing! Please tell us about anything that we could have done better? Nothing, it was excellant
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Service was good and the new building seems excellent
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Lovely friendly and professional nurse
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Dr Rose was lovely and very helpful
Posted on: 12/09/2025

Please can you tell us why you gave your answer? I came in to medical centre because I needed urgent advice. I got an appointment that day and have a follow up next week.
Posted on: 12/09/2025

Please can you tell us why you gave your answer? DR Rose was amazing she listened to my issues and sorted them out with me in detail
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Doctor answered all my questions and 2as really helpful.
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Always treated courteously and feel able to ask questions regardless how random they may seem.
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Multiple questions were answered, help given where needed and sensible responses from the Doctor regarding medication not yet needed. Many thanks Please tell us about anything that we could have done better? Signs in the building saying where the main waiting room was. Having a carpark that is tarmac not blinking stones as those people with back problems or those relying on a set of wheels cannot walk on the things
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Warm greeting from all the staff I met.
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Dr Rose listened to my issues and dealt with each one accordingly I felt relieved.
Posted on: 12/09/2025

Please can you tell us why you gave your answer? Receptionists very welcoming and helpful in getting me an appointment.
Posted on: 12/09/2025

Posted on: 11/09/2025

Please can you tell us why you gave your answer? I had an appointment booked for Meadowcroft, but I did not had a message that explicitly said it's not at Meadowcroft anymore, but to come to the new surgery. I made my way to the new surgery anyway, albeit a bit late. When I arrived I was surprised to see the disabled bays didn't have hardstanding all around them, which meant that when I needed to reverse out of my car, in my wheelchair, I had to back onto the gravel. There are boulders in front of the spaces and so I couldn't park around the opposite direction. I wouldn't have been able to get out of my car. On entering the building, which was very easy because of the surface and no threshold, I was met with a big queue at the front desk. This turned out to be because the check in screens weren't working, and there was only one person on the desk. Once I had got to the front of the queue I was asked to go up to floor one via the lift. This seemed okay, but when the lift door opened it revealed a very small lift which meant I didn't have space for my turning circle, and had to exit the lift by reversing, which is difficult because I can't see you behind me. Thankfully I had my PA with me otherwise this would've been a real issue, impacting my independence. The nurse that I saw was very good, so no problem there. I understand that the receptionist was very busy, but she was quite rude. The person in the queue in front of me left because of her unhelpfulness, and she said to me that I had had a reminder text. Does this mean that it was my fault that I hadn't gone to the correct surgery!? The large poster, by reception; that is covered by Perspex, had a QR code to scan to give feedback, but you couldn't scan the QR code and there wasn't a web address on the poster to enable me to do this. All in all, the nurse was brilliant, but my first visit was not as expected. For a new building they were big things that seem to have been overlooked. Quite disappointing.
Posted on: 11/09/2025

Please can you tell us why you gave your answer? Quick and on time!
Posted on: 11/09/2025

Please can you tell us why you gave your answer? Staff are friendly, so good experience but the log in screens are too low for average size man at 5ft 10, plus they are not very responsive, I had to put my birth year in four times as it miss keyed, frustrating and awkward
Posted on: 11/09/2025

Please can you tell us why you gave your answer? Quick friendly staff
Posted on: 11/09/2025

Posted on: 11/09/2025

Posted on: 10/09/2025

Please can you tell us why you gave your answer? Excellent service from Dr. Crabtree
Posted on: 10/09/2025

Please can you tell us why you gave your answer? Excellent explanation of the current medications
Posted on: 10/09/2025

Posted on: 10/09/2025

Posted on: 10/09/2025

Please can you tell us why you gave your answer? We had a very good appointment with Dr. Rise who was absolutely brilliant with us.
Posted on: 09/09/2025

Please can you tell us why you gave your answer? Prompt, friendly and informative.
Posted on: 09/09/2025

Please can you tell us why you gave your answer? Very informative and helpful
Posted on: 09/09/2025

Please can you tell us why you gave your answer? Efficiency
Posted on: 09/09/2025

Please can you tell us why you gave your answer? I was seen before my appointment time and the staff were friendly
Posted on: 09/09/2025

Please can you tell us why you gave your answer? No long wait - Sam is always a pleasure and the receptionist was very helpful and efficient with my inquiry
Posted on: 09/09/2025

Please can you tell us why you gave your answer? After my ear syring with Hannah I felt light headed. She sat me down in the waiting area and gave me a cup of water. Please thank Hannah for her care and kindness
Posted on: 09/09/2025

Please can you tell us why you gave your answer? Short wait and helpful doc
Posted on: 09/09/2025

Please can you tell us why you gave your answer? Hannah was great, and everything went well
Posted on: 09/09/2025

Please can you tell us why you gave your answer? Call was cancelled but not told until I arrived !! Please Text to say you cancelled - there was 4 patients waiting with me to be told your visit is cancelled all rebooked - we all attended to be told the same - was a nurse appointment. TEXT PLEASE - communicate
Posted on: 09/09/2025

Please can you tell us why you gave your answer? Very professional and helpful
Posted on: 08/09/2025

Please can you tell us why you gave your answer? My Gp was very supportive and attentive
Posted on: 07/09/2025

Please can you tell us why you gave your answer? Appointment on time, & I was seen by the same nurse who knew about my injury. She had arranged for a nurse practitioner to see me also, as a second opinion. I felt very confidant in how they treated me & how things were explained. I’m reassured that they gave me very good advice moving forward.
Posted on: 07/09/2025

Please can you tell us why you gave your answer? The staff and nurse that I met were excellent.
Posted on: 07/09/2025

Posted on: 07/09/2025

Please can you tell us why you gave your answer? I saw Dr Chowdrey and he was brilliant, really listened to me and did not rush me. Sympathetic to my needs and I felt I came away feeling that I had made progress!
Posted on: 07/09/2025

Please can you tell us why you gave your answer? Every thing was easy and staff were kind and Helpful Please tell us about anything that we could have done better? Signs to show I was in the right area
Posted on: 06/09/2025

Please can you tell us why you gave your answer? Smooth and efficient from start to finish. A great new facility will be an asset to the community when fully operational. The cafe hub would be a nice addition. Hopefully it happens.
Posted on: 06/09/2025

Please can you tell us why you gave your answer? Doctor sam me on time and reception are efficiently work with self check in system .
Posted on: 06/09/2025

Please can you tell us why you gave your answer? Appointment was on time and easy to organise
Posted on: 05/09/2025

Please can you tell us why you gave your answer? Very pleasant
Posted on: 05/09/2025

Please can you tell us why you gave your answer? On time helpful clinician
Posted on: 05/09/2025

Please can you tell us why you gave your answer? I was very happy with my appointment.
Posted on: 05/09/2025

Please can you tell us why you gave your answer? On time friendly nurse
Posted on: 05/09/2025

Please can you tell us why you gave your answer? Dr York listens, I trust her judgment and she has a professional, pleasant manner and knows me well Please tell us about anything that we could have done better? Coffee
Posted on: 05/09/2025

Please can you tell us why you gave your answer? Dr McCole was excellent . She listened, advised and is very approachable.
Posted on: 05/09/2025

Please can you tell us why you gave your answer? Service was very efficient considering the situation of going through a big move.
Posted on: 04/09/2025

Please can you tell us why you gave your answer? I didn’t wait long & I was called right on the time of my appointment. The nurse was pleasant, positive, helpful and reassuring.
Posted on: 04/09/2025

Please can you tell us why you gave your answer? Everyone helpful
Posted on: 04/09/2025

Please can you tell us why you gave your answer? Seen on time and with care and kindness
Posted on: 04/09/2025

Please can you tell us why you gave your answer? Lovely new premises, friendly staff. Arrived early and was seen straightaway. Perfect experience.
Posted on: 04/09/2025

Please can you tell us why you gave your answer? Always have good service all the staff are helpful and nothing to much troubl
Posted on: 04/09/2025

Please can you tell us why you gave your answer? Hannah was very pleasant and efficient.
Posted on: 04/09/2025

Please can you tell us why you gave your answer? Lovely new surgery. Friendly staff.
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Couldn’t sign in at reception as it wasn’t working, everything else good. Staff very friendly.
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Very good asthma/copd practitioner i saw
Posted on: 03/09/2025

Please can you tell us why you gave your answer? First one cancelled second one was running late
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Genuine concern shown about my sugar levels dropping rapidly despite my confirming I felt fine.
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Seamless
Posted on: 03/09/2025

Please can you tell us why you gave your answer? The lady I saw was very pleasant and very helpful she listened to all my questions and gave me lots of help. Please tell us about anything that we could have done better? No. very happy with my experience.
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Lovely feel to the new surgery alot more room, just needs the little finishing touches to make more less empty & formal. Please tell us about anything that we could have done better? Some pics, music feel maybe refreshments venders maybe ?
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Lovely new surgery. Friendly staff.
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Couldn’t sign in at reception as it wasn’t working, everything else good. Staff very friendly.
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Very good asthma/copd practitioner i saw Please tell us about anything that we could have done better? More signage, as did not know where to go
Posted on: 03/09/2025

Please can you tell us why you gave your answer? First one cancelled second one was running late
Posted on: 03/09/2025

Please can you tell us why you gave your answer? Genuine concern shown about my sugar levels dropping rapidly despite my confirming I felt fine.
Posted on: 03/09/2025

Love the new surgery and well looked after by nurse on last visit. Very thorough
Posted on: 03/09/2025

Please can you tell us why you gave your answer? The lady I saw was very pleasant and very helpful she listened to all my questions and gave me lots of help.
Posted on: 02/09/2025

Please can you tell us why you gave your answer? Lovely feel to the new surgery alot more room, just needs the little finishing touches to make more less empty & formal.
Posted on: 02/09/2025

Please can you tell us why you gave your answer? New surgery getting organised
Posted on: 01/09/2025

Posted on: 14/08/2025

Posted on: 14/08/2025

Please can you tell us why you gave your answer? Friendly and efficient service
Posted on: 14/08/2025

Please can you tell us why you gave your answer? The dr I saw yesterday was incredible. Very helpful, extremely kind and professional. She is a credit to your surgery!
Posted on: 14/08/2025

Please can you tell us why you gave your answer? All ok
Posted on: 14/08/2025

Please can you tell us why you gave your answer? The doctor explained my blood results after the app flagged up an abnormal result She explained how the app works
Posted on: 14/08/2025

Please can you tell us why you gave your answer? Treated in a professional and dignified manner.
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Hannah was a delightful nurse and made my referral immediately.
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Good timing and very pleasant nurse
Posted on: 13/08/2025

Please can you tell us why you gave your answer? The nurse saw me early
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Dr York explained everything and sorted medicai
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Because of the information he gave he was very good, and polite. Nothing
Posted on: 13/08/2025

Please can you tell us why you gave your answer? GP was super - very friendly, helpful and listened well and her advice was well explained.
Posted on: 13/08/2025

Please can you tell us why you gave your answer? Very good service with great customer service
Posted on: 12/08/2025

Please can you tell us why you gave your answer? Doctor Rose was very thorough. Explained all my results clearly. Excellent doctor.
Posted on: 11/08/2025

Please can you tell us why you gave your answer? Dr York is very intuitive, and a very caring doctor.
Posted on: 11/08/2025

Please can you tell us why you gave your answer? Good service Please tell us about anything that we could have done better? Nothing I have had excellent service
Posted on: 11/08/2025

Please can you tell us why you gave your answer? All went smoothly. Doctor very nice and understanding.
Posted on: 10/08/2025

Please can you tell us why you gave your answer? I am happy
Posted on: 10/08/2025

Please can you tell us why you gave your answer? Friendly and explained well.
Posted on: 10/08/2025

Please can you tell us why you gave your answer? Friendly and explained well.
Posted on: 10/08/2025

Please can you tell us why you gave your answer? The doctor was friendly and helpful.
Posted on: 09/08/2025

Please can you tell us why you gave your answer? The young lady did a very thorough job
Posted on: 09/08/2025

Please can you tell us why you gave your answer? On time and nice Nurse
Posted on: 08/08/2025

Please can you tell us why you gave your answer? The Doctor I saw was very thorough and informative, listened to what I said, explained the x-ray results with me and suggested a logical way forward. She was very polite and pleasantly friendly.
Posted on: 08/08/2025

Please can you tell us why you gave your answer? Seen within a few minutes of booked appointment time and given the time I needed to discuss health, test results etc
Posted on: 01/08/2025

Please can you tell us why you gave your answer? We saw Dr Rose who was very kind and patient.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? Very helpful and professional
Posted on: 01/08/2025

Please can you tell us why you gave your answer? We saw Dr Rose who was very kind and patient.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? I visited the surgery for a routine blood test and was thoroughly impressed with the nurse who performed the procedure. She was incredibly efficient, diligent, and clearly knew her job inside and out. Her professionalism and skill made the experience quick and painless, and I left feeling very well taken care of.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? I have managed to get appointment soon and the lady was very nice with good advices in terms of lifestyle.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? I have been to the surgery 3 times this week. To See Doctor York, Sam for a blood test & Hannah to take my stitches out. Everyone was amazing, kind & professional. We are so lucky to have a great surgery.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? The appointment was delayed but the service from the nurse was very good.
Posted on: 01/08/2025

Please can you tell us why you gave your answer? The doctor was very good and was so very helpful in how his explanation on how we should continue with my asthma review
Posted on: 01/08/2025

Please can you tell us why you gave your answer? Very helpful and confirmed I don’t actually need home visits any more
Posted on: 31/07/2025

Please can you tell us why you gave your answer? The nurse handled things very professionally. Was very chatty. Made me feel at ease
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Seen very quickly and the nurse who took the blood did a great job. Did not feel a thing.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Very efficient,on time,managed to take blood sample as I’m not an easy person to obtain samples from Please tell us about anything that we could have done better? Was well organised so can’t think of anything
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Lack of information about the appointment and aftercare - I only received a text message that said ‘gp check’ and no other information. We did not know it was for vaccinations or how to prepare. I had to Google information to find out about bringing calpol etc. There was no information about possible side effects or what to do if baby became poorly afterwards. We phoned reception to ask if the appointment was for 8 week vaccinations and were told they couldn’t tell us what the appointment entailed because they are ‘not medical experts’. This would be a poor rating but the nursing team were good and handled the injections themselves well which redeemed things somewhat.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Excellent service
Posted on: 31/07/2025

Please can you tell us why you gave your answer? I visited Dr York for an issue that has been ongoing for 9 months and I felt heard for the first time. I was explained things in an easy to understand manner, I was reassured with simple changes, of which were explained to me in detail. Dr York referred me on to msk clinic as I have been asking other Doctors to do since early this year, and for that I am so grateful to finally feel as though I am being taken seriously. Dr York, in that one appointment, was a shining light in what has felt like a broken system for a very long time.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Good ingormative discussion with the doctor and did not feel rushed in anyway
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Nurse was very kind and efficient.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Seen more or less on time, discussed my condition best action taken
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Excellent care and advice from Dr Rose
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Need a larger area.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? The staff were very patient and professional. It was a pretty straightforward process and within a few moments I was done. Very efficient and effective. Keep up the amazing work.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Excellent dr. Listened, to time to understand the problem, was caring, shared her knowledge in order to make a decision. Was very clear about what had been discussed and what the next steps would be.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? I've got nothing but praise for my care and treatment I recieve.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? All the nurses do a fantastic job
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Swift, efficient service. The lady looking after me was kind, and sensitive and reassuring.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? Hannah took out my stitches today & she was very caring. I hate having stitches out but I never felt a thing. She is so good.
Posted on: 31/07/2025

Please can you tell us why you gave your answer? My nurse Vicky always goes above and beyond makes me feel comfortable and safe and always gives me the best advice and guidance
Posted on: 31/07/2025

Please can you tell us why you gave your answer? I felt like I was really listened to, given time I needed and really felt like Dr York cared which really matters when you are used to being rushed and not having time to explain your mental health struggles and feeling like no one cares. I really appreciated her support and left feeling much more positive and clearer about things and my steps forward in my journey
Posted on: 31/07/2025

Please can you tell us why you gave your answer? The nurse was really careful and gentle — the blood test didn’t hurt and I didn’t get any bruising. I felt very well looked after. Please tell us about anything that we could have done better? Already good enough. Thank you
Posted on: 31/07/2025

Please can you tell us why you gave your answer? I was seen as soon as I arrived and my questions were answered concisely.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Very helpful chatting and lots of good advise given
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Went smoothly
Posted on: 30/07/2025

Please can you tell us why you gave your answer? It was the first time that I did not feel that I was hurried to get me out. I really felt like Dr York had my best interest at heart and made time for me.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Quick fast. & efficient for the blood test. The same goes for my Doctors visit yesterday with Dr York. Such an amazing Doctor really thinks everything through & very thorough.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Dr York was extremely helpful, caring and patient. She made me feel calm and at ease.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? It was on time, the nurse explained everything and made me feel relaxed.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Dr Rose was very helpful
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Doctor York is one of the best doctors I have seen in a very long time.
Posted on: 30/07/2025

Please can you tell us why you gave your answer? The nurse was friendly and Sandra and efficient
Posted on: 30/07/2025

Please can you tell us why you gave your answer? The nurse was friendly and efficient
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Was easy to use
Posted on: 30/07/2025

Please can you tell us why you gave your answer? Fast and professiinal
Posted on: 30/07/2025

Posted on: 30/07/2025

Please can you tell us why you gave your answer? In formative
Posted on: 29/07/2025

Please can you tell us why you gave your answer? On time, friendly nurse, quick and painless procedure
Posted on: 29/07/2025

The Croft surgery for me has a good ‘atmosphere’ The computer systems work well and are informative.( even giving my waiting time). The staff I saw, apart from their professional competence, were both respective and friendly. AND ‘ancient’ as I am, I was not treated as such. I I like that.
Posted on: 29/07/2025

Posted on: 28/07/2025

Posted on: 28/07/2025

Please can you tell us why you gave your answer? Dr York rocks!
Posted on: 27/07/2025

Please can you tell us why you gave your answer? On time and efficient
Posted on: 27/07/2025

Please can you tell us why you gave your answer? I was seen on time, my consultation was excellent and efficient. Please tell us about anything that we could have done better? Nothing else could have been done better.
Posted on: 26/07/2025

Posted on: 26/07/2025

Please can you tell us why you gave your answer? Friendly and reassuring nurse.
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Polite prompt detailed attention and service
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Surgery has rather outgrown its facilities. The new building will hopefully resolve this
Posted on: 25/07/2025

Please can you tell us why you gave your answer? All the staff I encountered were all very friendly and the appointment ran on time
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Meadow croft is wonderful. First time for me normally go to croft. Receptionist was jolly and helpful all very calm ideal for visiting doctor. Mandy very thorough a d great as usual. She bookwd my nxt appointnent there and then
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Nurse was informative quick and professional
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Very professional and on time
Posted on: 25/07/2025

Please can you tell us why you gave your answer? It's a good idea
Posted on: 25/07/2025

Please can you tell us why you gave your answer? From the 1st contact to make my appointment to the person who carried out my annual review it was well run, they took care and listened.
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Friendly prompt welcome
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Sam was very efficient and friendly.
Posted on: 25/07/2025

Please can you tell us why you gave your answer? All practice staff were Professional, courteous and kind towards Patients !
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Good when I finally got my appointment after being cancelled a couple of times since end of 2024!
Posted on: 25/07/2025

Please can you tell us why you gave your answer? All Staff, including Receptionist, were brilliant, Kind & Courteous, thank you, John Shears
Posted on: 25/07/2025

Please can you tell us why you gave your answer? A friendly professional service as per usual
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Appointment time, very professional nurse
Posted on: 25/07/2025

Please can you tell us why you gave your answer? Car park was congested otherwise score would be higher.
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Quick and easy visit
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Quick and easy visit
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Shill need to still standards are not the best also get rid of triage? Please tell us about anything that we could have done better? Answer the phone or more lines in waited nearly 50 minutes to speak to someone
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Quick and v friendly
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Victoria was very nice and treated me with respect
Posted on: 24/07/2025

Please can you tell us why you gave your answer? Because the lady nurse was very good
Posted on: 24/07/2025

Please can you tell us why you gave your answer? The nurse was friendly and courteous
Posted on: 23/07/2025

Please can you tell us why you gave your answer? I didnt have to wait too long to be seen and the person who dealt with me was very pleasant
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Dr Yorke is very kind and understanding with a professional manner. Please tell us about anything that we could have done better? I waited 8 weeks before I could see Dr Yorke, offering a cancellation appointment would have been good, another option to consider
Posted on: 23/07/2025

Please can you tell us why you gave your answer? I was seen very quickly.
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Prompt efficient service
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Having waited 12 mths for neurology appointment 5 weeks for write up about the appointment then 7 weeks for GP appointment to DISCUSS my medication Dr York was very understanding and helpful in assisting me over my Tremor Please tell us about anything that we could have done better? After such a long wait I think A 7 week wait to see GP is excessive when I had written in saying how desperate I was and all I got was your letter has been placed on your file TO BE REVIEWED
Posted on: 23/07/2025

Please can you tell us why you gave your answer? During my annual review the nurse was unable to take my blood sample due to not receiving the necessary training to deal with less straight forward cases.
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Doctor York is probably the best Doctor I have ever seen
Posted on: 23/07/2025

Please can you tell us why you gave your answer? I felt I was listened to and treated with empathy
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Quick, friendly, efficient, helpful
Posted on: 23/07/2025

Please can you tell us why you gave your answer? I didn’t attend the surgery as I was working. The surgery made the appointment for me without asking if it was convenient and when I tried to call, several times I couldn’t get through or was up to 10th in the queue
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Friendly staff, ease of booking appointment
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Friendly, kind nurse. Made me feel relaxed.
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Because the lady nurse was very good
Posted on: 23/07/2025

Social Media Compliment Summary: they are very good
Posted on: 23/07/2025

Please can you tell us why you gave your answer? Very professional and kind
Posted on: 22/07/2025

Please can you tell us why you gave your answer? I was informed that I was seeing a doctor as I had a scan and it said abnormal. I instead was seeing triage and having a check up.
Posted on: 22/07/2025

Please can you tell us why you gave your answer? Quick and professional no delay
Posted on: 22/07/2025

Please can you tell us why you gave your answer? Efficient and on time
Posted on: 22/07/2025

Please can you tell us why you gave your answer? In time. Polite nurse.
Posted on: 22/07/2025

Please can you tell us why you gave your answer? Lovely nurse who is friendly and caring
Posted on: 22/07/2025

Please can you tell us why you gave your answer? I came for a blood test with Sam who is so lovely. I never feel her insert the needle she’s so gentle and knows exactly where the right vein is.
Posted on: 22/07/2025

Please can you tell us why you gave your answer? Very professional, polite and caring. Along with an efficient service Please tell us about anything that we could have done better? No
Posted on: 22/07/2025

Please can you tell us why you gave your answer? The nurse i saw was very good
Posted on: 22/07/2025

Please can you tell us why you gave your answer? The nurse I saw, sorry I can’t remember her name, was very informative and gave me some useful advice. Please tell us about anything that we could have done better? More privacy when talking at the reception desk.
Posted on: 22/07/2025

Overall, how was your experience of our service Very good Good Neither good nor poor Poor Don't know Please can you tell us why you gave your answer? Very helpful
Posted on: 22/07/2025

Overall, how was your experience of our service Very good Good Neither good nor poor Poor Don't know Please can you tell us why you gave your answer? It was on time and the person was helpful and efficient.
Posted on: 22/07/2025

Overall, how was your experience of our service Very good Good Neither good nor poor Poor Don't know Please can you tell us why you gave your answer? Amazing staff
Posted on: 22/07/2025

Overall, how was your experience of our service Very good
Posted on: 22/07/2025

Please can you tell us why you gave your answer? On time kind and efficient
Posted on: 21/07/2025

Please can you tell us why you gave your answer? Very good cause , Nurse was very helpful , supportive, kind & receptionist was very polite
Posted on: 21/07/2025