Appointments

Ways to book

1. Request an urgent appointment online
2. If you are unable to complete the form, please contact reception: 01243 543240 who will help you submit this.

All requests must go through the assessment process, where all requests are clinically assessed. A clinician will review your information and decide the most appropriate next step based on your clinical need.

This may be:

• advice by message
• a telephone call
• a face-to-face appointment
• signposting to another suitable service

Extended Access

We also have extended access available. See our Out of Hours information.

Ways to book

1. Request an appointment online
2. Telephone: 01243 543240
3. Visit the practice

The healthcare professionals are willing to speak with you on the telephone if available. 

However, it is helpful if you can tell the receptionist the nature of your call. It can be disruptive to interrupt them when in surgery, and it may be that your call will be returned at a more appropriate time of day.

We cannot indicate when calls may be returned, and cannot guarantee that they will be on the same day. Please remember this is the equivalent of an appointment, which has to be allocated to the person who will be calling you.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

Home visits are made to patients who are too ill to attend the surgeries.

• To enable the Practice to assess calls, please make requests before 10:30am. 
• If telephoning the surgery on 01243 543240, please select the home visit line.
• The receptionist will take details of your name, address, telephone number, and an indication of the symptoms via our assessment form, as this helps us to triage and assess the priority of calls.
• The request shall be reviewed by the on-the-day assessment team, who shall decide the appropriate actions.
• This may be an on-the-day appointment or a routine appointment.
• A doctor, urgent care practitioner, paramedic practitioner, or advanced nurse practitioner may then either telephone, arrange a video call, or visit if appropriate.

The Croft Surgery offer patients early morning and Saturday pre-bookable appointments. 

• Weekdays (Monday to Friday): 7am to 8am
• Saturday: Ask for times

Book your appointment the normal way by visiting our appointments page