Access to Records

Under the new General Data Protection Regulation (GDPR) 2018 you have the right to see or have a copy of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you wish to access your data you must make the request to us. Under special circumstances, some information may be withheld. If you wish to have a copy of the information we hold about you, please contact the Practice. By law we must respond to any subject access request within one calendar month.

You can also view certain aspects of your medical record directly through your online SystmOnline account, which links directly with your electronic medical record. Should you wish to set up a SystmOnline account, please visit the surgery with photographic identification.

A SystmOnline account will also grant you the ability to control your care by allowing you to:

  • Book your own appointments with the Practice in advance.
  • Order your own repeat prescriptions
  • View your test results

Correcting your medical record

Following the review of your medical record, you have the right to query aspects of the medical record with your GP. If any factual inaccuracies are highlighted as a result of this, you have the right to request that these inaccuracies be removed from your record, provided that the Practice’s Caldicott Guardian agrees to do so.

There is no provision in English legislation to allow accurate medical information to be removed from a medical record, unless ordered to by a legal sanction.