When You Attend The Surgeries
You will be treated as an individual, ie with courtesy, dignity and respect regardless of your ethnic origin, religious beliefs, personal attributes or the nature of your health problems. A patient’s privacy will be respected at all times. Wherever possible, we will provide an area set aside for confidential conversation between patients and reception staff members.
Freedom Of Information
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
The practice operates a zero tolerance policy to aggressive and abusive behaviour. This includes any personal, abusive or aggressive gestures. Any incident of verbal abuse, whether in person or over the telephone, will be reported immediately to the practice manager and senior partner. Incidents are discussed by the partners, who will agree a course of action. This may result in the patient’s removal from the practice list.